Work Queue

TetherfiWorkAssignmentClient.WorkItemManager - Exception in AddWorkItemWithCustomerIdentifier:System.ServiceModel.EndpointNotFoundException

a) Issue Description

TComm logs show the following error

ERROR TetherfiWorkAssignmentClient.WorkItemManager - Exception in AddWorkItemWithCustomerIdentifier:System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at http://localhost:55006/WorkQueue1/ that could accept the message.

b) Cause

TComm is not able to connect to Workqueue to process a new incoming chat request

c) Troubleshooting

  1. Ensure Work queue service is up and running. If not, start the Work queue service. Once it’s started, open its endpoint in a browser to verify service description comes up.
  2. Ensure Work queue endpoint is correctly mentioned in comm server config as shown in the below screenshot.