THistorical

Duplicate interval records found in Historical reports.

This was a known issue in the version below 1.0.7.4, make sure the application deployed is greater than 1.0.7.4

Error in GetAllAgents: System.ArgumentException: An item with the same key has been already been added.

Issue Description: This is general error which might occur when THistoricalData service loads initial configuration details when configuration mode is SIP/WorkQueue.

Resolution:

Only possible reason for this error to occur is due to duplicate entries of agent id in database table AGT_Agent. Kindly remove all duplicate entries.

Please note: this issue possibly to occur if application version is 2.1.09.04 or below.