Agent is not able to log in to Agent Desktop and shows the error message as “Agent not allowed to login at this time”
Components to verify:
What to check
Where to check
Operating hours for agent skill
OCM Operating hours module
This is because for the Template where the Agent is belonging to, the Template Operating Hours Details is not matching. Either the Agent has to login at that time or change time in Template Operating Hours Details in OCM.
Log in to OCM. Go to ‘Admin Modules’, choose ‘TMAC’ and then select ‘Agent Settings’. Find the organization unit for the Agent.
Then go to ‘Admin Modules’, choose ‘TMAC’ and then select ‘Templates’.
In ‘Templates’ select ‘Templates OpHours’ and here all the template names will be present.
Select required ‘Template Name’ and change ‘Week Day’, ‘From time’ and ‘To time’ any of those which is required and click on ‘Save Changes’ and give the modify reason.