Chat transcript in Chatbot interaction report shows as json message for each bot/customer message instead of as text message
This is because the message sent by the bot in JSON format is stored by the TMAC server as-is into the database.
Config "TextChat_FormatChatbotJsonMessage" should be enabled in TMAC server template.config file.
If this is disabled, TMAC will store messages of bot and customer in JSON format. If it is enabled, it will extract the exact text message from JSON and store in DB.
After enabling the config, stop-start TMAC server. Any new chatbot interactions after that will show the chat transcript with only the text messages correctly like shown below