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TMAC auto make call function is failling in sip dialer callback when Station is logged in through Avaya work place softphone.

Issue description:

When SIP dialer triggers the callback call via AVAYA SM and station login is through Avaya workspace softphone, TMAC UI fails to dial the preffered contact automatically.

Resolution:

  1. Set up the SIP trunk to the 5060 port of the server where Sip dialer is deployed.
  2. Change the SIP dialer configuration of Session Manager IP  to point to Avaya CM IP and port. i:e; Pbx1.Addr and Pbx1.Port
  3. SIP Dialer flow file must contain the value of uui = {1}{0}|CALLBACK
  4. TMAC Server config for these keys must be;                             Voice_PerformActionsForIncomingCalls="1" ;                         Voice_IncomingCallActionsCount="1";                         Voice_IncomingCallActionSubChannel_1="CB"