a) Issue description:
Contacts are not dialing out from the campaign. The contacts are in the "Open" status.
b) Components to verify:
Check the DND button under contact in the TCM Ui. If its ticked, the contacts will not dial out.
c) Resolution/Next steps:
Disable the DND button in TCM Ui and check the status of the contact.
Scenario 1: Open Campaign Manager UI -> Select the Campaign in which the CallBack is not dialing -> Edit.
Increase the Max Concurrent Calls so that multiple CallBack can be put in Queue.
Preferred count is 50, Max is 100.
Scenario 2: As shown in snapshot_1 if ‘Forever’ field is unticked. Kindly Select the Schedule Tab.
Click on Edit-> Check the Schedule Type, Start Date, End Date, Start time and End Time with the current time and ensure the that it is scheduled between the Current Time.
Issue Description:
In TMAC , the iframe could not be loaded due to cross domain. TMAC Proxy is using different domain from TMAC UI.The error can be found as below from developer tools(F12)
Resolution:
Step 1:
Campaign Selector UI is hosted from different domain, in this case specify the full url in globalvars.js
Step 2:
From the IIS, for TMAC UI, select the below module HTTP Response Headers
Enter the X-Frame-Options as value="ALLOW-FROM *"
Alternatively, we can the below in Web.config when no IIS access.
<httpProtocol>
<customHeaders>
<add name="X-Frame-Options" value="ALLOW-FROM *" />
</customHeaders>
</httpProtocol>
Issue will be resolved loading the iframe as below.
Issue 1: The variable for screenpopURL in "//TCampUI/campaign_scripts/global_vars.js" updated. TMAC launches this URL for each campaign call. The Campaign Manager UI displays the old URL. Clearing the browser cache does not fix the issue.
Issue 2: The variable for screenpopURL in "//TCampUI/campaign_scripts/global_vars.js" updated. TMAC launches this URL for each campaign call. The Campaign Manager UI displays the new URL for new campaign records. The existing records display the older screenpopURL. Clearing the browser cache does not fix the issue.
global_vars.js parameter for screenpopUrls
Issue 1: After making any changes to the global_vars.js for the Campaign Manager UI, the Campaign Manager Windows Service needs to be restarted. After the restart, the changes will be reflected in the UI.
Issue 2: The Campaign data is stored in the SQLite DB. Edit the existing campaign details in the database to reflect the new URL. Refer to the FAQ 'Using SQLite browser for applications with SQLiteDB integration' on using SQLiteDB browsers for SQLiteDB configuration.
Start the Windows Service. The service cannot be started and errors are seen in logs.
Service does not start with the error as below:
"Service cannot be started. System.InvalidOperationException: The ChannelDispatcher at 'http://localhost:50000/application' with contract(s) '"Application.IService"' is unable to open its IChannelListener. ---> System.InvalidOperationException: A registration already exists for URI 'http://localhost:50000/application'."
The base address and client endpoints should be unique in tmc.config and template.config files.
The baseAddress for a webService/windowsService should not have the same URI as the REST, POM or third party Proxy service endpoint.
e.g: TCampServer configuration,
