a) Issue description:
Once the chat is disconnected, agent can schedule the callback by given date and time. It is failing with TMAC UI error "Schedule fail"
b) Components to Verify:
| Component | What to Check | Where to Check |
| TMAC Server | Dialer certificate | Go to TMACServer folder -> AMACWebServerWin.exe.config/ template.config Check the key "DialerServiceCertificate" and its value. Certificate path and certificate(Server cert) should be valid |
c) Keywords to Search:
| Component | Keywords | Log Path |
| TMAC Server Log | RescheduleRequest | Go to TMACServer folder -> AMACWebServerWin.exe.config -> key ‘Log4NetConfigFile’ will have the path to TMACServerLogs |
d) Resolution:
Configure the correct cert name and path in the TMAC server config