Tetherfi Desk Manager

Issue Description:

After enabling firewall for TDM, network or Wi-Fi symbol is still not getting connected.

Components to Verify

• Check the console logs , if any error related to Signal R
• Is Signal R is connected or disconnected
• Check the signal r URL

Troubleshooting:

Navigate to TDM folder where TDM is deployed, Go to TDM Client>scripts>ui scripts>connection.js. Signal r URL should be same as application URL.

Cause:

This happens when TDM URL doesn’t match with Signal R URL.

Next Steps :

• If Both the URL are not same, modify and make it same. Both should be either https or http.
• Open the TDM application and open console , Copy the get URL till negotiate? And open in new tab

 

 

Issue Resolution:

1. Check if the Tetherfi Desk Manager service is running in the server.
2. Check the signalr URL in both server-side (TDM service ) and client-side configuration for the mismatch.
3. Check port is open to communicate with the socket.