TPP Virtual Assist

ERROR AMACWeb_Proxy.TmacConnector - EndpointNotFoundExceptionOccured:System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at http://ip:port/TMACServer/

a) Issue Description

TPPVA logs show the following error

ERROR AMACWeb_Proxy.TmacConnector - EndpointNotFoundExceptionOccured:System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at http://ip:port/TMACServer/ that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: The remote server returned an error: (404) Not Found.

b) Cause

TPPVA is not able to connect to TMAC Server.

c) Troubleshooting

  1. Ensure TMAC Server service is up and running. If not, start the TMAC Server service. Once it’s started, open its endpoint in a browser to verify service description comes up.
  2. Ensure TMAC Server endpoint is correctly mentioned in TPPVA config (key "chatbot.conf.tmacserver1") as shown in the below screenshot. This should match the endpoint given for TMAC Server in TMAC Server config.

 

DEBUG TetherfiFlowEngine.DynamicIvrManager - Received NON OK response. Try next IW:

a) Issue Description

TPPVA logs keep showing the following debug log repeatedly

b) Cause

TPPVA is not able to connect to IW Interpreter to process a incoming chat request.

c) Troubleshooting

  1. Ensure Tomcat service in which IWInterpreter is deployed is running successfully.
  2. Ensure IWInterpreter application is correctly installed on Tomcat. You can verify this by inputting url "http://<ip>:<port>/IWInterpreterWebApp/restServices/CheckStatus" in browser. ip and port should be replaced with ip and port on which tomcat is running. It should show success as shown in below screenshot
  3. Ensure Correct endpoint of IWInterpreter is mentioned in TPPVA config as shown in below screenshot (Key "chatbot.conf.iwurl1")

 

DEBUG StandardModules.JavaRestApi - livechat191025151630_2219:Received NON OK response. Try next Java API URL

a) Issue Description

TPPVA logs keep showing the following debug log repeatedly

b) Cause

TPPVA is not able to connect to Self Service Layer Interpreter to process Self Service module required as per Chat Flow.

c) Troubleshooting

  1. Ensure Tomcat service in which Self Service Layeris deployed is running successfully.
  2. Ensure Self Service Layer application is correctly installed on Tomcat. You can verify this by inputting url "http://<ip>:<port>/VirtualAgentSelfServiceLayer/" in browser. ip and port should be replaced with ip and port on which tomcat is running. It should show success as shown in below screenshot
  3. Ensure Correct endpoint of Self Service Layer is mentioned in TPPVA config as shown in below screenshot (Key "chatbot.conf.selfservice1")