verify the WQ app config <add key="ValidStateListFor_textchat" value="Available,On Call" />
In OCM check the number of tabs configure for TPPVA agent. After making change restart TPPVA.
verify the WQ app config <add key="ValidStateListFor_textchat" value="Available,On Call" />
In OCM check the number of tabs configure for TPPVA agent. After making change restart TPPVA.
a) Issue Description
TPPVA logs show the following error
ERROR AMACWeb_Proxy.TmacConnector - EndpointNotFoundExceptionOccured:System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at http://ip:port/TMACServer/ that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: The remote server returned an error: (404) Not Found.
b) Cause
TPPVA is not able to connect to TMAC Server.
c) Troubleshooting
a) Issue Description
TPPVA logs keep showing the following debug log repeatedly
b) Cause
TPPVA is not able to connect to IW Interpreter to process a incoming chat request.
c) Troubleshooting
a) Issue Description
TPPVA logs keep showing the following debug log repeatedly
b) Cause
TPPVA is not able to connect to Self Service Layer Interpreter to process Self Service module required as per Chat Flow.
c) Troubleshooting