Fig: Error in GetAllAgents(): System.FormatException
Issue Description: This is general error which might occur when THistoricalData service loads initial configuration details when configuration mode is SIP/CM
Solution: If the connection is SIP, then we should give the WQ SMSAPI endpoint. If the connection is CM and Hybrid, then you should give the CM SMSAPI endpoint.
Fig: Error in PhraseData: System.IndexOutOfRangeException
Issue Description: This error might occur when THistoricalData service connection type is CM
Solution: In SMSAPI if the “BcmsCommandToRun” key value is “day” it will give the current interval data, then this error will occur. We should change the SMSAPI “BcmsCommandToRun” key value to " " which will give 24 hours data.
This was a known issue in the version below 1.0.7.4, make sure the application deployed is greater than 1.0.7.4
Issue Description: This is general error which might occur when THistoricalData service loads initial configuration details when configuration mode is SIP/WorkQueue.
Resolution:
Only possible reason for this error to occur is due to duplicate entries of agent id in database table AGT_Agent. Kindly remove all duplicate entries.
Please note: this issue possibly to occur if application version is 2.1.09.04 or below.